Terms of Service

By accessing or using Get Vaulted, you agree to these Terms of Service. If you do not agree, do not use the platform.

1. Platform Role

Get Vaulted LLC operates a marketplace, app, website, and related services that allow users to buy, sell, list, share, message, livestream, and participate in transactions. Get Vaulted is a platform provider only unless we expressly state otherwise. We are not the seller, buyer, broker, auctioneer, insurer, appraiser, authenticator, custodian, or shipper of user-listed items.

2. Eligibility

You must be at least 18 years old to use the platform unless we expressly allow otherwise and the use is lawful. You represent that:

• you have legal capacity to enter these Terms;
• your registration information is accurate;
• you will keep it current;
• you are not barred from using the platform by law.

We may require identity verification, tax information, or other documentation before allowing certain features, including selling, payouts, high-value activity, or livestream participation.

3. Accounts and Security

You are responsible for your account credentials and all activity under your account. You must immediately notify us of suspected unauthorized use. We may require multi-factor authentication, identity verification, device checks, or additional security steps.

4. Marketplace Transactions

You are entering into transactions directly with other users, not with Get Vaulted, unless we clearly say otherwise. You are responsible for reviewing listings before purchase.

You acknowledge that collectibles, cards, memorabilia, watches, luxury items, and similar goods may have subjective grading, condition, provenance, and market value. We do not guarantee investment value, resale value, appreciation, rarity, or future demand.

5. Seller Responsibility

Sellers are solely responsible for:

• authenticity of items;
• accurate descriptions and photos;
• legality of items;
• shipping on time;
• packaging and delivery;
• disclosures of defects, alterations, restoration, or damage;
• compliance with all laws and platform rules.

Counterfeit, stolen, infringing, or misleading items are prohibited.

6. Buyer Responsibility

Buyers are responsible for:

• reviewing item descriptions;
• paying promptly;
• providing accurate shipping information;
• inspecting items upon receipt;
• reporting issues within required timeframes;
• not abusing chargebacks or disputes.

7. Livestreams, Live Selling, and Box Breaks

Get Vaulted may offer livestream selling, live auctions, box breaks, live offers, and related features. You agree that:

• livestreams may be delayed, clipped, recorded, moderated, or shared;
• box breaks and live breaks involve disclosed formats and risk;
• no specific outcome or value is guaranteed;
• participants assume the risk of low-value or no-hit results unless expressly stated otherwise;
• the host’s published break rules govern the event.

8. User Content and License

You may upload, post, stream, message, comment, share, or otherwise submit content (“User Content”). You grant Get Vaulted a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, host, store, reproduce, modify, adapt, publish, distribute, display, perform, and create derivative works from your User Content for operating, improving, moderating, promoting, and securing the platform.

This includes marketplace listings, social features, clips, “Hit Clip” content, promotional use, and fraud/security review.

You represent that you have all rights necessary to submit the content and grant this license.

9. IP Rights

All Get Vaulted software, branding, logos, text, design, and platform content are owned by or licensed to Get Vaulted. You may not copy, scrape, reverse engineer, resell, or exploit the platform except as expressly permitted by law or by us in writing.

10. Prohibited Conduct

You may not:

• sell counterfeit, stolen, illegal, or infringing items;
• commit fraud, identity abuse, laundering, or deceptive conduct;
• manipulate bids, reviews, listings, ratings, or clips;
• use bots, scrapers, or unauthorized automation;
• harass, threaten, exploit, or defraud users;
• interfere with the platform or livestreams;
• abuse chargebacks, refunds, disputes, promotions, or giveaways;
• create fake accounts or evade enforcement.

11. Payments, Fees, and Payouts

You authorize us and our payment providers to process charges, refunds, reversals, payouts, and adjustments.

We may charge:

• commissions;
• platform fees;
• listing fees;
• subscription fees;
• promotional fees;
• payment processing fees;
• dispute or chargeback-related fees, where allowed.

We may hold, delay, reverse, offset, or withhold payouts for:

• fraud review;
• chargebacks;
• shipping issues;
• policy violations;
• identity verification;
• compliance checks;
• reserve requirements;
• risk review;
• suspected abuse.

You are responsible for taxes, chargebacks, fines, penalties, and processor assessments tied to your activity.

12. Chargebacks and Fraud Prevention

Fraudulent chargebacks, false “item not received” claims, and other abuse are prohibited. We may investigate, suspend accounts, withhold funds, provide records to payment processors or law enforcement, and recover losses.

13. Shipping and Risk

Sellers must ship items safely and on time. Buyers must provide accurate delivery information. Risk of loss, title transfer, and delivery responsibility may depend on the listing terms, carrier confirmation, and applicable law. We are not liable for carrier delays, loss after delivery, weather, theft, address errors, or packaging failures except as required by law.

14. Third-Party Services

Get Vaulted uses third-party services including, without limitation, Stripe, Netlify, Supabase, Resend, AWS IVS, and other providers we may use now or later for payments, hosting, authentication, storage, email, analytics, livestreaming, fraud prevention, and infrastructure.

You agree that:

• third-party services may process, store, or transmit your data;
• their own terms and privacy policies may apply;
• service availability may depend on those providers;
• we may add, remove, or replace providers at any time;
• we are not responsible for provider outages, errors, data loss, delays, or security incidents except where prohibited by law.

15. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, GET VAULTED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not guarantee:

• uninterrupted or error-free service;
• accuracy of listings or content;
• authenticity of user-listed items;
• success of transactions;
• delivery outcomes;
• investment or collectible value;
• AI output accuracy, if AI tools are used.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GET VAULTED AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, OR SUBSTITUTE SERVICE COSTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF:

1. THE AMOUNT YOU PAID TO GET VAULTED IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
2. $100 USD.

17. Indemnification

You agree to defend, indemnify, and hold harmless Get Vaulted from claims, damages, losses, liabilities, and expenses arising from your use of the platform, your content, your listings, your transactions, your violation of law or policy, or your infringement of third-party rights.

18. Arbitration and Class Action Waiver

Except where prohibited by law, any dispute arising out of or relating to these Terms or the platform will be resolved by binding individual arbitration in Texas. You and Get Vaulted waive any right to class actions, class arbitration, or representative proceedings.

Small claims court or injunctive relief may be available where allowed by law. This section survives termination.

19. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws rules.

20. Updates

We may update these Terms at any time. The revised version is effective when posted unless stated otherwise. Continued use means acceptance.

21. Suspension and Termination

We may suspend, restrict, or terminate accounts, listings, messages, payouts, or access at any time, with or without notice, if we believe you violated these Terms, our policies, applicable law, or the rights of others, or if we believe your account presents risk, fraud, or compliance concerns.

22. Contact